Our aim is to provide customers a fast and reliable delivery service.
Once we receive your order it will be processed by our distribution team.
This process can take up to 24 hours and operates Monday - Friday (public holidays excluded).
Orders received after 2pm will be processed the following morning.
Once your order has been processed and has been dispatched, you will receive a tracking number via email.
Please ensure you double check your address before confirming your order at checkout, as addresses can not be changed after this.
A signature is required by default for all orders. Please be aware that if your property has an authority to leave (ATL) and your package goes missing after being delivered, Korure will be not be able to process a claim. Please manage your order and any changes via the tracking number that is sent in your tracking email.
Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party.
If you’re concerned about the whereabouts of your parcel, please first contact Courier Post (NZ), NZ Post (rural NZ) or DHL (overseas). You will need to quote your tracking number.
Shipping Costs & Transit Times
The transit times listed below are estimates only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc. If your country is not listed in any of the categories below, we do not currently provide a shipping option to your region.
New Zealand – FREE SHIPPING ON ORDERS OVER $60
A flat rate of $10 applies for orders under $60.
- South Island target time (after dispatch) – overnight Monday to Friday.
- North Island target time (after dispatch) – 2 to 3 working days.
- Allow extra time for rural deliveries.All orders will be sent via Courier Post tracked service.
- North America – USA, Canada.
- Asia - Brunei, China, Hong Kong, Indonesia, Japan, Macao, Malaysia, Maldives, Singapore, South Korea, Taiwan.
- Middle East – Qatar, Saudi Arabia, UAE.
- Pacific - Cook Islands, Fiji, French Polynesia, New Caledonia, Seychelles, Vanuatu.
List of countries: UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Refunds and Returns
Thank you for reading!
Feel free to contact one of the team for any assistance.