Shipping

Our aim is to provide customers a fast and reliable delivery service.

Once we receive your order it will be processed by our distribution team.

This process can take up to 24 hours and operates Monday - Friday (public holidays excluded).

Once your order has been processed and has been dispatched, you will receive a tracking number via email.

Please ensure you double check your address before confirming your order at checkout, as addresses can not be changed after this.

A signature is required by default for all orders. Please be aware that if your property has an authority to leave (ATL) and your package goes missing after being delivered, Korure will be not be able to process a claim. Please manage your order and any changes via the tracking number that is sent in your tracking email.

Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party.

If you’re concerned about the whereabouts of your parcel, please first contact Courier Post (NZ), NZ Post (rural NZ) or DHL (overseas). You will need to quote your tracking number.

Korure also take no liability for any incurred duties or costs for international orders

Shipping Costs & Transit Times

The transit times listed below are estimates only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc. If your country is not listed in any of the categories below, we do not currently provide a shipping option to your region.

New Zealand – FREE SHIPPING ON ORDERS OVER $80

A flat rate of $6.95 applies for orders under $80

South Island target time (after dispatch) – 1 to 2 working days .
North Island target time (after dispatch) – 2 to 3 working days.
Allow extra time for rural deliveries. All orders will be sent via Courier Post tracked service.

Allow extra time for rural deliveries.

All orders will be sent via CourierPost tracked service.

Australia – FREE SHIPPING ON ORDERS OVER $80

A flat rate of $9.95 applies for orders under $80

Orders take 24 hours to process (Monday – Friday), and between 1-2 weeks to deliver.

All orders will be sent via DHL Express tracked service or NZ Post Express tracked service.

Other International Destinations

Flat rates apply depends on each country.

All international orders are shipped via DHL Express tracked service or NZ Post tracked service

Orders take 24 hours to process (Monday – Friday), and between 5-12 working days to deliver.

*Delays for international orders of 7 to 10 working days*

Are there any additional charges for international orders?

International orders may attract local customs taxes or duties on arrival to your country. These taxes / duties are required to be paid by the purchaser and are not the responsibility of Korure.

No refunds will be issued for orders where taxes or duties remain unpaid by the purchaser.

Please check with your local customs agency regarding the taxes or duties likely to be charged prior to placing your order.

Please ensure someone will be available to receive or collect your order if your receive a card to collect / call. We cannot resend product free of charge outside of New Zealand if your order gets returned to us.

Signature is required by default.

Refunds and Returns

Refunds and returns can be applied for damaged & faulty items only. Please read our Refund & Return Policy located at the bottom of our website or click here for more information.

Thank you for reading!

Feel free to contact one of the team for any assistance.